7 Habits of Highly Effective Admission and Enrollment Professionals

Updated: Feb 23, 2021

by Trevor Waddington, Principal, Truth Tree Consulting

As is often the case, the admission director or enrollment manager gets the cheers when enrollment goes up. They also get the stink eye when enrollment is on the decline. Some of those cheers and jeers are warranted, but not all.

I like to think the admission/enrollment professional or team is responsible for +/- 4 total new students. Meaning, an ineffective admission director will enroll 46 new students while a highly effective admission director will bring in 54.

So what makes an admission/enrollment professional highly effective? To contextualize this effort, let's use Stephen F. Covey's 7 Habits of Highly Effective People.

If you are not familiar with the book, Covey contends the following habits will make you more productive.

  1. Be proactive

  2. Begin with an end in mind

  3. Put first things first

  4. Think win-win

  5. Seek first to understand, then to be understood

  6. Synergize

  7. Sharpen the saw

So let’s dive into the 7 Habits of Highly Effective Admission and Enrollment Professionals.

1 - No Armchair Admission Directors Here

You must be proactive. No more hoping the phone rings or waiting for your inquiry inbox to fill up. Highly effective enrollment pros are proactive. Their mindset is, “how can I get the phone to ring at least three times today” instead of “I don’t understand why the phone is not ringing.”

2 - Begin with the Ultimate Enrollment in Mind

If you ask most admission directors about their ultimate goal, you’ll probably hear a number: total enrollment or number of newly enrolled students. Sometimes the chase for a number can cloud judgments of acceptance. Have you ever accepted a student who was not the ideal fit but might work out? I’m raising my hand.

Instead of trying to hit a number, try this exercise.

Gather your boots on the ground colleagues (teachers, academic deans, and coaches). Have them close their eyes and ask them to think of their “dream class”.

  • How many students are there?

  • What do they look like?

  • How do they interact with one another?

  • What are their parents like?

While budgets are not set on black coffee wishes and teacher lounge donut dreams (Sorry Robin Leach, RIP), your end goal shouldn’t just be a number, it should be to make your colleagues happy too.

3 - No, I Cannot Cover Your Class

I mean, I know she gives tours and organizes open houses, but what else does she do?

Have you ever heard this whispered in the halls about the director of enrollment management? I know I have. That’s why we sometimes feel guilty saying ‘no’ to covering a class or going on a field trip.

If this has happened to you, make a plan. Choose a day of the week and let it be known that every Thursday is an admission planning day where you are not available to cover duties. This is the day when nothing is urgent and everything is important. No phones, emails, or do-you-have-a-minute pop-in meetings that never take just a minute. Call it a work from home day or find someplace secluded on campus where you and your team can make important plans.

4 - Win-Win with Colleagues

Highly effective admission directors don’t see their counterparts as rivals. They see them as collaborative colleagues. I’m not suggesting you give away all of your trade secrets, but creating win-win scenarios can help both schools. For example, you may not be the right fit for an applicant, and that’s okay. Maybe they are a better fit at your colleague’s school. Down the line, they’ll hopefully return the favor.

One of my favorite professional accomplishments was creating a mastermind group of 10-15 admission colleagues. We met monthly for round table lunches and routinely collaborated via email as a group. Yes, we competed for students but we also learned a lot from one another. In the end, it was a win-win for everyone.